STAR-TECH IT SOLUTIONS INC. and its affiliates (“Star-Tech”) is committed to protecting the privacy and confidentiality of personal information we may collect. The Star-Tech Privacy Policy (“Privacy Policy”) is designed to assist you—businesses, consumers and the general public—in understanding how we collect personal information about you (“Personal Information”) through our websites and how that information may be used, maintained and, in some cases, shared. By visiting our websites or otherwise providing Star-Tech with Personal Information by any means, you accept and consent to the practices described in this Privacy Policy.
Information We Collect and How We Collect It
There are a variety of ways that we collect information about you:
Through one of our websites
When visiting a Star-Tech website, we may collect some information directly from you when you provide it to us, and we may collect other information gathered on a collective basis as you browse the website.
Star-Tech collects several types of information from and about users of our websites, including information by which you may be personally identified, such as name, postal address, e-mail address, telephone number or any other identifier by which you may be contacted online or offline, and anonymous information that is about you but does not individually identify you, such as usage details, IP addresses, and information collected through cookies and other tracking technologies. We collect this information directly from you when you provide it to us automatically as you navigate through the site, and from third parties such as our business partners.
When you communicate with us, we may monitor or record the interaction to help us better serve you, to train or otherwise support employees, resources or systems, and for security purposes.
How Do We Share Your Mobile Information?
"No mobile information will be obtained from and/or shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can always decline or stop receiving messages by responding "STOP" at any time. For more information, reply 'HELP'. Message and data rates may apply. Message frequency varies."
Through chats and blog
Some of our websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us at support@startechitsolutions.com In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
We use live chat on some of our websites to assist you with questions about our products. If our live chat is offline, we will collect your name and email address so that we may reply to your request.
Through contact, billing and other information you provide
This includes your name, address, email and phone numbers where you can be reached related to the services you have through us.
How you use our services
Depending on the services you have contracted through us, this may include:
- Call records containing phone numbers for calls made and received
- Duration of those calls
- Data utilization, including IP addresses and types of traffic (ports and protocols)
- Health of devices we monitor at your location
Through the use of cookies
Star-Tech uses cookies to personally allow you to change some of the preference on how you view our site and to allow you to move from page to page without repeatedly logging in. They also allow us the ability to provide you with advertising that is more tailored to your interests, measure the number of site visits and which pages on the site are the most popular.
You are more than welcome to disable cookies, but you may find that doing so will prevent you from using certain aspects of our website.
How Long Do We Keep Your Information?
The length of time we keep your information for can vary according to how we use that information. Unless there is a specific legal requirement to keep your information, we will not keep it for longer than we believe is reasonably necessary for the purposes for which the data was collected.
Linked Internet Websites
Our websites may provide hyper-text links to other websites over which we have no control and which may contain privacy provisions that are different from those provided herein. We are not responsible for and expressly disclaim any and all liability for the privacy policies or practices of other websites to which you choose to link from our websites. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use and share your information.
How Do We Use This Information?
We use information that we collect about you or that you provide to us, including any Personal Information, to provide you with information, products or services that you request from us, and to notify you about changes to our website or any products or services we offer or provide through it.
These activities will include:
- Deliver and maintain products and services
- Establish and maintain your account and billing records
- Measure credit and payment risk
- Provide account-related services and information
- Help you with service and technical support issues or questions
- Manage and protect our networks, services, employees, and users
- Detect and prevent fraud
- Help us improve and personalize your service
- Research, develop and market new products and services
- Authenticate your identity
- Deliver personalized content and offerings to you
Does Star-Tech Share My Information?
Star-Tech will never sell your personal information. We will only share information within our company, with vendors and partners, and as described in this section.
We share information within Star-Tech
We share information within Star-Tech for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of Customer Proprietary Network Information and certain credit information if you do not want us to use them to market services to you that are different from the ones you have.
Customer Proprietary Network Information
Customer Proprietary Network Information (“CPNI”) is information that relates to the type, quantity, destination, technical configuration, location, amount of use and related billing information of your telecommunications or interconnected Voice over Internet Protocol (VoIP) services. Federal law governs our use and sharing of CPNI.
We share information with Vendors and Partners
We use vendors and partners to help us offer, provide, repair, restore and bill for services. We share information with them as necessary for them to perform work for us. They are required to protect information they receive from us, or collect on our behalf, and can use it only for the purpose for which we provide it. We also share de-identified information with companies to assist with the delivery of advertising campaigns or aggregate reports.
When you purchase services that are offered by Star-Tech and one of our underlying service providers, both parties may receive your information. When this is the case, you should also review the particular service provider’s privacy policy because it may describe uses of your information that are different from ours.
Directory Listings and other Telephony Services
Your name and number may be transmitted and displayed on a Caller ID device, unless you have elected to block such information. Please note that Caller ID Blocking does not prevent the display of your number when you dial certain business numbers, 911, 900 numbers, or toll-free 8XX numbers.
We share information with Law Enforcement
We will disclose Personal Information to comply, when required by law, with court or administrative orders, civil or criminal subpoenas, warrants from law enforcement agencies, federal or state regulatory requirements, mandatory governmental audits, E911 reporting requirements, grand jury investigations, civil or criminal governmental investigations, or reporting required by the National Center for Missing and Exploited Children (designated by federal law as a reporting mechanism for child pornography).
We will also disclose Personal Information to appropriate law enforcement, 911 centers, or emergency services when we, in good faith, believe the disclosure is necessary to protect a person, us, or the public from an immediate threat of serious harm.
We share information with credit and collection agencies
For example, to communicate with credit bureaus or collection agencies for determining credit risk, for reporting purposes and to obtain payment for Star-Tech-billed products and services.
Sale of Business
We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership, or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Privacy Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer, and you will be afforded an opportunity to opt-out.
Security
Star-Tech maintains and protects the security of our servers and your personal information. To secure the information we collect from you, to prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, Star-Tech has established appropriate physical, electronic and management safeguards, like usernames and passwords, to access sensitive data. Unless unencrypted transmission is authorized, Star-Tech will use industry encryption methods to protect data transmission. Note that no security practice is foolproof and Star-Tech cannot guarantee the security of its systems or databases, nor will Star-Tech guarantee that information supplied by you will not be intercepted during transmission. Star-Tech is not responsible for the unlawful or unauthorized actions of third parties. Star-Tech suggests that you backup all of its data on a regular basis.
Children’s Privacy
The Star-Tech website is not designed for, nor is it directed towards, children under the age of 16. Star-Tech does not knowingly collect Personal Information from anyone under the age of 16. If you have reason to believe that a child under the age of 16 has provided Personal Information to us through our website or other service, please contact us at support@startechitsolutions.com, and we will use commercially reasonable efforts to delete that information.
Changes to the Privacy Policy
We may occasionally update this Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the Personal Information we collect. Your continued use of the website constitutes your agreement with this Privacy Policy and any updates.
Contacting Us
If you have any questions about this Privacy Policy, the ways in which we collect and use your information or your choices and rights regarding such use, please contact us via e-mail at support@startechitsolutions.com, at the mailing address or by phone as provided below:
Mailing address: 1050 S 400 E Centerville UT, 84014
Phone number: 801-654-1185