Privacy Policy

Last Updated: June 30, 2025

STAR-TECH IT SOLUTIONS INC. and its affiliates (“Service Provider”) are committed to protecting the privacy and confidentiality of personal information we collect. This Privacy Policy explains how we collect, use, disclose, and protect personal information (“Personal Information”) obtained through our websites, VoIP services powered by the SkySwitch platform, or other means in connection with our services (“Services”). By accessing our websites, using our Services, or providing Personal Information, you accept and consent to the practices described in this Privacy Policy, which is incorporated into the Service Agreement, including any Order or Letter of Authorization (LOA).

Information We Collect and How We Collect It

We collect Personal Information and other data in the following ways:

Through Our Websites

When you visit a Service Provider website, we may collect:

• Personal Information you provide directly, such as name, postal address, email address, telephone number, or other identifiers that allow us to contact you online or offline.

• Anonymous Information, such as usage details, IP addresses, and data collected via cookies or tracking technologies, gathered as you browse our websites.
  We collect this information directly from you, automatically as you navigate our sites, or from third parties, such as business partners.

Through Communications

When you communicate with us (e.g., via phone, email, or live chat), we may monitor or record interactions for quality assurance, training, or security purposes, with your consent where required by law.

Through Chats and Blogs

Our websites may include publicly accessible blogs or community forums. Any information you post in these areas may be read, collected, or used by others. To request removal of your Personal Information from our blogs or forums, contact us at support@startechitsolutions.com. We may not always be able to remove such information, and we will inform you if removal is not possible and why. For offline live chat, we collect your name and email address to respond to your inquiries.

Through Contact, Billing, and Service Information

We collect information you provide, such as name, address, email, phone numbers, and billing details, to establish and manage your account and Services.

Through Service Usage

For VoIP and related Services, we may collect:

• Call records, including phone numbers for calls made and received.

• Call duration and frequency.

• Data utilization, including IP addresses, ports, and protocols (e.g., SIP traffic).

• Health and performance data for devices we monitor at your location.

Through Cookies and Tracking Technologies

We use cookies to personalize your website experience, enable seamless navigation, deliver tailored advertising, and analyze site usage (e.g., page popularity, visit counts). You may disable cookies, but this may limit access to certain website features.

How Long Do We Keep Your Information?

We retain Personal Information only for as long as necessary for the purposes for which it was collected, or as required by law. For example:

• Account and billing data are retained for the duration of your Service Agreement and for a reasonable period post-termination to comply with legal or tax obligations.

• Usage data (e.g., call logs) may be retained for service delivery, troubleshooting, or regulatory compliance (e.g., E911 reporting).

• Non-personal, aggregated data may be retained indefinitely for analytics.
  Unless required by law, we will not retain Personal Information beyond what is reasonably necessary.

Linked Websites

Our websites may link to third-party websites with privacy practices different from ours. We are not responsible for the privacy policies or practices of these websites and disclaim liability for their actions. We encourage you to review the privacy policies of linked websites.

How Do We Use This Information?

We use Personal Information and other data to:

• Deliver, maintain, and improve the Services, including VoIP services powered by SkySwitch.

• Establish and manage your account and billing records.

• Measure credit and payment risk.

• Provide account-related services and technical support.

• Protect our networks, services, employees, and Users from fraud or security threats.

• Research, develop, and market new products and services.

• Authenticate your identity.

• Deliver personalized content, offerings, or advertisements.

• Notify you about changes to our websites or Services.

• Comply with legal and regulatory obligations, including E911 reporting.

Does Service Provider Share My Information?

Service Provider does not sell your Personal Information. We share information only as described below:

Within Service Provider

We share information within Service Provider and its affiliates to provide Services, offer promotions, or improve customer experience. You may opt out of certain marketing uses of Customer Proprietary Network Information (CPNI), as described below.

Customer Proprietary Network Information (CPNI)

CPNI includes information about the type, quantity, destination, technical configuration, location, usage, and billing of your VoIP or telecommunications Services. Federal law (e.g., FCC regulations) governs our use and sharing of CPNI. We may use CPNI to market related Services to you unless you opt out by contacting us at support@startechitsolutions.com. You may also limit sharing of certain credit information for marketing purposes.

With Vendors and Partners

We share information with vendors, partners, and underlying service providers (e.g., SkySwitch or its carriers) as necessary to deliver, repair, restore, or bill for Services. These parties are contractually obligated to protect your information and use it only for the purposes we specify. When you purchase Services offered by Service Provider and an underlying provider (e.g., SkySwitch), both parties may receive your information. Review the provider’s privacy policy for additional details.

Directory Listings and Telephony Services

Your name and number may be transmitted via Caller ID unless you enable blocking. Note that Caller ID blocking does not prevent number display when dialing certain numbers (e.g., 911, 900, or toll-free 8XX numbers).

With Law Enforcement and Emergency Services

We disclose Personal Information when required by law, such as in response to court orders, subpoenas, warrants, regulatory requirements, E911 reporting, or investigations by law enforcement or the National Center for Missing and Exploited Children. We may also disclose information in good faith to protect individuals, Service Provider, or the public from immediate threats of serious harm, including to 911 centers or emergency services.

With Credit and Collection Agencies

We share information with credit bureaus or collection agencies to assess credit risk, report payment history, or recover payments for Services.

Sale or Transfer of Business

In the event of a sale, merger, liquidation, receivership, or transfer of substantially all of Service Provider’s assets, we may transfer your Personal Information to a third party, provided they agree to adhere to this Privacy Policy and use the data only for the purposes for which it was provided. You will be notified of such a transfer and given an opportunity to opt out.

Your Rights and Choices

You have the following rights regarding your Personal Information, subject to applicable law:

• Access: Request access to the Personal Information we hold about you.

• Correction: Request correction of inaccurate or incomplete Personal Information.

• Deletion: Request deletion of your Personal Information, subject to legal retention requirements.

• Opt-Out: Opt out of marketing communications or CPNI use for marketing by contacting support@startechitsolutions.com.
  To exercise these rights, contact us as provided below. We will respond within a reasonable time, as required by law.

Security

Service Provider maintains physical, electronic, and administrative safeguards to protect your Personal Information, including:

• Industry-standard encryption (e.g., TLS for VoIP data transmission).

• Usernames, passwords, and access controls for sensitive data.

• Firewalls and monitoring to prevent unauthorized access.
  You are responsible for securing your account credentials and End Points (e.g., VoIP devices). No security system is foolproof, and we cannot guarantee the absolute security of our systems or that data will not be intercepted during transmission. Service Provider is not liable for unauthorized actions by third parties. We recommend regularly backing up your data.

Children’s Privacy

Our websites and Services are not directed to children under 13. We do not knowingly collect Personal Information from anyone under 13. If you believe a child under 13 has provided Personal Information, contact us at support@startechitsolutions.com, and we will use commercially reasonable efforts to delete it.

Changes to the Privacy Policy

We may update this Privacy Policy periodically, with changes effective thirty (30) days after posting to https://startechitsolutions.com/privacy-policy. Your continued use of our websites or Services after such changes constitutes acceptance. If an update materially affects your rights, you may object within ten (10) days by contacting us, and we will work to resolve your concerns.

Contacting Us

For questions about this Privacy Policy, your Personal Information, or your rights, contact us at:

· Email: support@startechitsolutions.com

· Mailing Address: STAR-TECH IT SOLUTIONS INC., 1050 S 400 E, Centerville, UT 84014

· Phone: 801-654-1185