Connect
Connect

Law Enforcement Request Policy

Last Updated: June 30, 2025

STAR-TECH IT SOLUTIONS INC. and its affiliates (“Service Provider”) are committed to protecting the privacy of our customers and their End Users (collectively, “Users”) in connection with our Voice over Internet Protocol (VoIP) services powered by the SkySwitch platform. This Law Enforcement Request Policy (“Policy”) outlines the guidelines for government agencies, law enforcement authorities, or other entities requesting User data. This Policy is incorporated into the Service Agreement (including any Order or Letter of Authorization (LOA)), and aligns with our Privacy Policy at https://startechitsolutions.com/privacy-policy and CPNI Policy at https://startechitsolutions.com/cpni-policy.

This Policy is for informational purposes only and does not constitute a commitment to provide data. Service Provider reserves the right to respond or object to any request in accordance with applicable law, including FCC regulations (e.g., 47 CFR § 64.2003 for CPNI, 47 CFR § 9.1 et seq. for E911, 47 USC § 1001 et seq. for CALEA). For User requests to access their own data, refer to the Privacy Policy’s “Your Rights and Choices” section.

1. Commitment to Privacy

Service Provider prioritizes User privacy and will:

  • Notify the targeted User of a legitimate data request, unless prohibited by a non-disclosure order (see Section 8).

  • Review each request for legality and compliance with applicable laws.

  • Reject requests that are improperly served, incomplete, inconsistent, inaccurate, overly broad, vague, or unduly burdensome.

2. Types of Requests

Requests must be submitted via formal legal process, including:

a. Data Requests: For User account information related to criminal or administrative investigations, or civil actions involving a User, acceptable methods include:

i. Subpoenas

ii. Court Orders

iii. Search Warrants

iv. Civil Investigative Demands

b. Lawful Intercept (CALEA) Orders: As a SkySwitch reseller, Service Provider may operate on a wholesale basis. Lawful intercept orders on our network may yield limited data. We recommend submitting a data request first to identify whether a User’s number is managed by a wholesale client, who may have a separate CALEA solution for more complete data.

c. Emergency Requests: For exigent circumstances (e.g., imminent threat of harm, E911-related requests), Service Provider may disclose data without formal process, as permitted by law, to protect Users or the public.

3. Information to Include in Data Requests

All data requests must include:

  • Target telephone number in 10-digit format.

  • IP address(es), if applicable.

  • Specific dates or a narrowly tailored date range for the requested data (longer ranges may delay response).

  • Specification of whether the request involves calls, texts, or both.

  • Full contact information (agency name, address, phone number, email for response).

  • Copy of the warrant, court order, subpoena, or other legal process, including any non-disclosure order restricting User notification.

For civil data requests, additionally include:

  • Requesting party’s name.

  • Counsel’s name, State Bar Number, phone number, email, and mailing address (P.O. boxes not accepted).

  • Requested response date (allow at least 4 weeks for processing).

  • Copy of the subpoena.

4. Submitting a Data Request

Submit requests via email to support@startechitsolutions.com. Service Provider does not accept requests via other methods unless required by law.

5. CPNI Compliance

Under FCC regulations (47 CFR § 64.2003), Customer Proprietary Network Information (CPNI) (e.g., call records, billing details) will not be disclosed without a valid subpoena, court order, search warrant, or other formal legal process, except as permitted in our CPNI Policy (e.g., for emergency services or fraud prevention).

6. E911 Data Requests

For E911-related requests (e.g., location data for emergency response), Service Provider will disclose data as required by FCC regulations (47 CFR § 9.1 et seq.) to 911 centers or law enforcement, subject to verification of the request’s legitimacy.

7. Requests from Non-U.S. Authorities

Requests from non-U.S. authorities must comply with a Mutual Legal Assistance Treaty (MLAT), letters rogatory, or equivalent U.S.-based legal process. Service Provider will review such requests for compliance with U.S. law.

8. Notification of Users

Service Provider will notify the targeted User of a data request unless prohibited by a valid non-disclosure order, which must be included with the request. Emergency disclosures (e.g., for E911) may occur without prior notification, as permitted by law.

9. Limitations on Data Retention

Service Provider retains User data in accordance with our Privacy Policy’s retention practices. Data may be deleted or de-identified per our retention policies or at a User’s request via the SkySwitch Dashmanager or other account tools. We cannot recover deleted data. Request responses are subject to data availability at the time of processing.

10. Fees for Civil Data Requests

For civil data requests, Service Provider charges $100.00 per hour (one-hour minimum) for research and compliance. Requests for call detail records outside our standard database retention period require an investigation into feasibility, time, and additional costs, if available. Invoices will be sent to the requesting party, with payment due before delivery of documents or information.

11. Changes to This Policy

This Policy may be updated, with changes posted at https://startechitsolutions.com/law-enforcement-request-policy, effective thirty (30) days after posting. Continued use of Services after this period constitutes acceptance of the changes.

12. Contact Us

For questions about this Policy or the status of a request, contact us at:

Solutions

Innovative IT and telecommunications for your business.

Support

Services

support@startechitsolutions.com

1-801-654-1185

© 2025. All rights reserved.